Online Service “System 48” Available Again

At the new address: www.sistem48tivat.me

The new version of the online platform – “System 48” – has officially been launched, once again providing citizens with the opportunity to report communal issues online within the territory of the Municipality of Tivat. The new portal features a simple and user-friendly design sistem48tivat.me, It allows users to report an issue at any time, track the progress of their submission, and receive accurate information about its status.

A report can only be marked as resolved once the operator provides an official response confirming that the issue has been addressed and attaches a photo as proof. “Without these two elements, a report cannot be considered closed. This is an important improvement over the first version of the system, which in previous years caused dissatisfaction due to a lack of verification or documentation,” explain officials from the Municipal Secretariat for Local Administration.

“Upon receipt, an administrator from the Secretariat opens the report and makes it publicly accessible. After that, the competent authority takes over the case and begins resolving it. If it is determined during the process that the authority is not competent, the new platform allows the report to be automatically redirected to the appropriate institution—another enhancement compared to the previous system. The entire process—from submission to closure—is fully transparent and can be tracked on the platform.”

System 48 covers local services and authorities responsible for maintaining municipal order. If an issue falls under the jurisdiction of state authorities, operators are required to forward the report to the relevant institution and provide the user with information on the next steps.

The interactive geolocation map allows users to accurately mark the location of a problem. At the same time, citizens can check whether the same or a similar issue has already been reported at that or a nearby location and comment on existing reports. This prevents unnecessary duplication and system overload while identifying the city’s most critical points regarding municipal issues.

Automatic forwarding of urgent cases ensures that emergency reports—such as noise complaints, illegal parking, or stray animals—are immediately sent to on-duty services, most often the Secretariat for Inspection and Municipal Supervision. This allows municipal officers to respond immediately upon receiving the report, without waiting for the next working day.

During preparations for the implementation of the new system, a series of working meetings and presentations were held. Training for operators from the relevant services was conducted by representatives of the company M-Tel, which designed the new platform and provides technical support. The Secretariat for Local Administration announces that it will publish monthly reports on received and processed submissions.